People want to be seen, heard, valued, understood and appreciated. Jonathan B. Smith is a business strategist and Black Swan Negotiation Instructor with decades of experience. He has founded multiple companies over the years, and his work has helped companies achieve millions in revenue. His new book, 'Fight Less Win More', is gold - one of the most valuable books I have read recently. Daniel Pink, #1 NY Times bestseller, said: "Fight Less, Win More is a massively useful book for just about anyone who has to deal with the desires, foibles, and idiosyncrasies of other human beings." This conversation demonstrates the critical skill we can use in conversation to help people feel understood! ​

​Gary Waldon is the author of 'Mastering the Art of Reinvention: Adapting to life, AI and the other big changes'. Reinvention is an intriguing topic. We go through times when we need to start afresh. Maybe our careers take a different turn, we move to new countries or cities, our relationships change, or our outlook on life evolves. Gary's book guides us on how to handle these unexpected shifts and move into our next chapter. Gary is someone who has faced significant change, including trauma, failures, hardships in business, and certainly in his personal life, through divorce and separations. Many of these challenges he caused himself, and he’s the first to put his hand up, own his shortfalls and take full ownership of his story.